Terms and Conditions

These Terms and Conditions ("Terms") govern your access to and use of ClientVault's website, products, and services (collectively, the "Service"). Please read these Terms carefully before using the Service.

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access or use the Service.

"User," "you," and "your" refer to the person or entity accessing or using the Service.

"ClientVault," "we," "us," and "our" refer to ClientVault and its subsidiaries, affiliates, officers, employees, agents, partners, and licensors.

"Content" refers to text, images, photos, audio, video, and all other forms of data or communication.

To access certain features of the Service, you must register for an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information as needed
• Keep your password secure and confidential
• Be responsible for all activities under your account
• Notify us immediately of any unauthorized use

We reserve the right to suspend or terminate accounts that violate these Terms.

Paid features of the Service are available on a subscription basis. Our order process is conducted by our online reseller Lemon Squeezy. Lemon Squeezy is the Merchant of Record for all our orders. This means:

• All purchases will appear as "LEMON SQUEEZY" on your credit card statement
• Lemon Squeezy handles payment processing and tax collection
• Lemon Squeezy provides transaction-related customer support

4.1 Payment Terms

By choosing a paid subscription, you agree to:

• Pay all applicable fees as they become due
• Provide valid payment information
• Authorize Lemon Squeezy to charge your payment method
• Keep your billing information current

4.2 Subscription Terms

• Subscriptions automatically renew unless cancelled before the renewal date
• You will be notified via email before any price changes take effect
• You may cancel your subscription at any time through your account settings
• Access to paid features continues until the end of your billing period
• No partial refunds are provided for unused periods unless specified in our refund policy

4.3 Refund Policy

We offer a 14-day money-back guarantee on all purchases. Our complete refund policy is available at clientvault.app/refund. Key points:

• Refund requests must be submitted within 14 days of purchase
• Contact our support team at billing@clientvault.app to initiate a refund
• All refunds are processed through our payment processor, Lemon Squeezy

Please review our full refund policy for detailed information about eligibility, process, and exceptions.

4.4 Taxes and Currency

All fees are exclusive of taxes. Where required, Lemon Squeezy will collect and remit sales tax to the appropriate tax authority. Prices may vary by region and currency.

You agree not to:

• Use the Service for any illegal purpose
• Violate any laws or regulations
• Infringe on intellectual property rights
• Transmit harmful code or materials
• Interfere with the Service's operation
• Attempt to gain unauthorized access
• Engage in automated or bulk access

The Service and its contents are protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used without our prior written permission.

You retain ownership of your content but grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, and distribute it.

OurPrivacy Policy explains how we collect, use, and protect your personal information. By using the Service, you agree to our data practices as described in the Privacy Policy.

You are responsible for complying with all applicable data protection laws when using our Service.

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED.

IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE.

Our liability is limited to the amount you paid for the Service in the 12 months preceding the claim.

We may terminate or suspend your access to the Service immediately, without prior notice, for:

• Violations of these Terms
• Illegal or harmful conduct
• Failure to pay fees
• Upon request by law enforcement

You may terminate your account at any time by following the instructions on our website.

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

• Posting the updated Terms on our website
• Sending an email to registered users
• Displaying a notice in the Service

Your continued use of the Service after changes constitutes acceptance of the new Terms.

These Terms are governed by the laws of the jurisdiction where ClientVault is registered, without regard to conflict of law principles.

Any disputes shall be resolved in the courts of that jurisdiction.

If you have any concerns or disputes about our Service:

• For payment-related issues, please contact Lemon Squeezy customer service
• For service-related issues, contact us directly
• We aim to resolve all complaints within 5 business days

If a dispute cannot be resolved through our customer service:

• The dispute may be referred to mediation
• The laws of the jurisdiction where ClientVault is registered will apply

For questions about these Terms, please contact us at:

Email: legal@clientvault.app

For payment and billing inquiries, please contact Lemon Squeezy