Privacy Policy

ClientVault ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (collectively, the "Service").

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

2.1 Personal Information

We may collect personally identifiable information, including but not limited to:

• Name and email address
• Billing information and payment details
• Company information
• User preferences and settings
• Communication preferences

2.2 Usage Data

We automatically collect usage information when you use the Service, including:

• IP addresses and device information
• Browser type and version
• Pages visited and features used
• Time and date of visits
• Operating system information
• Click patterns and interaction data

We use the collected information for various purposes, including to:

• Provide and maintain our Service
• Notify you about changes to our Service
• Process your transactions
• Provide customer support
• Monitor usage of our Service
• Detect, prevent, and address technical issues
• Send you marketing and promotional communications (with your consent)
• Improve our Service through data analysis

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Secure data storage facilities
• Regular backup procedures

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.

5.1 Third-Party Service Providers

We may share your information with:

• Lemon Squeezy, our payment processor and merchant of record
• Service providers and business partners who assist in operating our Service
• Law enforcement when required by law
• Third parties in connection with a business transaction

We do not sell your personal information to third parties.

5.2 Payment Processing

All payments are processed by Lemon Squeezy. When making a purchase:

• Your payment information is collected and processed directly by Lemon Squeezy
• We do not store or have access to your payment card details
• Lemon Squeezy adheres to PCI DSS compliance standards for secure payment processing

Under the General Data Protection Regulation (GDPR), if you are a resident of the European Economic Area (EEA), you have the following rights:

6.1 Core Rights

• Access your personal data and receive a copy in a structured, commonly used format
• Correct inaccurate personal data
• Request deletion of your personal data ("Right to be Forgotten")
• Object to processing of your personal data
• Restrict processing of your personal data
• Data portability
• Withdraw consent at any time

6.2 How to Exercise Your Rights

To exercise any of these rights:

• Email us at privacy@clientvault.app
• Use the privacy settings in your account
• For payment-related data, contact Lemon Squeezy

We will respond to your request within 30 days.

6.3 Data Protection Authority

You have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data protection laws.

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

We use the following types of cookies:

• Essential cookies: Required for the operation of our Service
• Analytics cookies: Help us understand how you use our Service
• Preference cookies: Remember your preferences and settings
• Marketing cookies: Track your browsing habits for marketing purposes

Our Service is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information.

We may update our Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Sending an email to registered users
• Displaying a notice in the Service

11.1 General Privacy Inquiries

For questions about this Privacy Policy or your personal data:

Email: privacy@clientvault.app

11.2 Data Protection Officer

For formal data protection inquiries or GDPR-related requests:

Email: dpo@clientvault.app

11.3 Payment and Billing

For payment and billing inquiries, please contact us at billing@clientvault.app. Our payment processing is handled by Lemon Squeezy as our merchant of record.